Terms & Conditions

We aim to make purchasing from Mummy Planner safe, easy and enjoyable.

Making a purchase with Mummy Planner could not be more simple. Just browse our website, and add any items that you wish to purchase to your basket and then add your personalisation where required. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of your Mummy Planner order is received, this is to indicate that we have received your order. In the event of any goods being offered for sale are at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to shipping. We will contact you in the unlikely event of this situation arising.

Payment Security
When the order is placed at our website, you will be re-directed to either Stripe or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.

Images
All images are intended as a guide only and may not be identical to product. From time to time the images may be slightly different but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.

Returns

We hope you love your Mummy Planner, but if something’s not quite right we’re here to help.

Damaged or Faulty Items

  • If your planner arrives damaged or faulty, please email photos to hello@mummyplanner.co.uk within 5 days of receiving it.

  • We’ll arrange a replacement or full refund at no extra cost.

Change of Mind

  • If you change your mind, you can return your planner within 14 days of receiving it.

  • Items must be unused, in their original packaging, and in a resaleable condition.

  • Return postage costs are the responsibility of the customer.

  • Refunds will be processed to your original payment method within 10 working days of us receiving the planner back.

Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.

Insurance
Small items we send are usually are done so via standard Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.

Delivery
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 14 working days of despatch, which excludes weekends and bank holidays.

As delays can happen and be unforeseen, Mummy Planner accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.

Governing Law
The parties hereto submit to the non-exclusive jurisdiction of the Scottish Courts in accordance with the Laws of Scotland.

 

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