Terms & Conditions
We aim to make purchasing from Mummy Planner safe, easy and enjoyable.
Making a purchase with Mummy Planner could not be more simple. Just browse our website, and add any items that you wish to purchase to your basket and then add your personalisation where required. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
When confirmation of your Mummy Planner order is received, this is to indicate that we have received your order. In the event of any goods being offered for sale are at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to shipping. We will contact you in the unlikely event of this situation arising.
When the order is placed at our website, you will be re-directed to either Stripe or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.
All images are intended as a guide only and may not be identical to product. From time to time the images may be slightly different but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Small items we send are usually are done so via standard Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 14 working days of despatch, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, Mummy Planner accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
The parties hereto submit to the non-exclusive jurisdiction of the Scottish Courts in accordance with the Laws of Scotland.